Noble Panacea US

RETURN POLICY

At Noble Panacea, we are confident in the exceptional quality and performance of our skincare. Your satisfaction is our priority, so much so that we offer a no-questions-asked, 100% money-back guarantee, even if the product has been used.
However, you must return all used and unused Active Doses to be eligible for a refund.
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Once the item(s) has been returned you will receive a product refund together with the delivery costs that you paid up to the amount of our standard delivery charge. ​
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You must log your return request within 30 days from the date of purchase. Once your return has been approved, you’ll receive further instructions on how to send the item(s) back. Only item(s) purchased from noblepanacea.com may be accepted for return.
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For item(s) purchased with authorized retailers please refer to their return policy.
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Please follow the below instructions to facilitate a return for your Noble Panacea online purchase:
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Please log in to your Noble Panacea account, view order history, and click on the item you wish to return or click on the order number from the confirmation email you received. On the return tab, all required fields must be filled out to request for an RMA.
Our Noble Panacea Skincare Concierge will then send you a prepaid label via email to affix on your return package.
Please place the item(s) securely with the packaging provided in original shipment for protection to avoid product damage.
Keep the tracking information indicated in the return label for your record and reference.
Please use the carrier on the pre-paid label provided and you may drop it off to any nearest FedEx location or arrange a pick-up with your preferred date and time.
An email will be sent to confirm receipt, and the refund will be processed within 15 days from the date we receive your returned item, once it has been inspected and approved. The refund will be issued to your original form of payment. Please note that processing times may vary and can take longer depending on your payment method.
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Custom charges (if applicable) will not be refunded.
Shipping charges incurred at the time of purchase apart from Standard Shipping are non-refundable with the exception of returning an order as a result of an error from Noble Panacea’s side.
If the item is broken or damaged in transit, customers may contact Noble Panacea by emailing us at Care@noblepanacea.com with a brief description and a photo of the product within 7 days from the delivery of your order. This can also be done through your Noble Panacea account. Please fill out the required fields on the return tab and attach a photo of the product.
Please send the damaged product back before we process the replacement, ensuring that the complete set is returned. Once we receive the return, Noble Panacea will send the new set of products and the shipping charges will be covered by us.
Order cancellation is only possible if the purchase/order is not yet dispatched or shipped. We recommend contacting us immediately at 800-549-1006 or email us at Care@noblepanacea.com.
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Gift Exchange Process:
If you are exchanging a purchase received as a gift, you may contact the Noble Panacea Skincare Concierge directly and provide the following information: Customer Name and Order Number.
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Please follow the return policy guidelines and attach a photograph of the product. Our Noble Panacea Skincare Concierge will send you a return shipping label. Once the item(s) is received and inspected, you will receive an email with a unique code that can be used for your new purchase. The code is a onetime use and only valid for 30 days from the date of issuance. All exchanges must be equal or If the item is higher value, the customer is responsible for paying the difference.
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If you have any questions, please email us at Care@noblepanacea.com.

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RETURN POLICY

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